The Challenge:
The world of the claims presents a complex blend of service fulfillment, adversity, challenge, victory and defeat, superimposed on a dynamic and uncertain battlefield.  It takes strong leaders to balance the issues of today’s claims environment and provide consistent, high quality service.

The Response: Mastering Management
Designed to address the needs of today’s managing claims professionals, the Mastering Management curriculum offered by AE21 on behalf of the PCCP provides superior, cost-effective professional claims leadership training as it explores and identifies the behaviors of those who have inspired, motivated and achieved exceptional levels of service, performance and loyalty from people and teams they’ve led. Students will learn how to foster similar responses in their own spheres of influence and responsibility in today’s complex insurance claims environment. For the official program brochure, click here. For a detailed agenda for Monday through Wednesday, click here.
 

Our Next Offering: May 7th - 9th, 2007
                           The Shores Resort, Daytona Beach, FL
                           Phone: (866) 934-7467
                           Reduced Rates: $149/night

Program Fee:  $749.00* (Class sizes are limited, so Register NOW!)

Registration Form: Mastering Management

(*Program includes two days interactive study, program manual, continental breakfasts, working lunches, and evening receptions.)